The NEW eType Services Console

The NEW eType Services Console provides an enhanced customer experience with updated e-Edition landing pages, payment processing, and subscription management tools. This comprehensive update improves how you monitor subscriber activity, manage digital subscriptions, and verify print subscriber access.

Use the new console to track subscriber growth, manage customer accounts, monitor email engagement, and streamline your circulation workflow with improved reporting and verification tools.

Prerequisites:

• Active eType Services account with administrative access

• Existing subscriber base (for meaningful reporting data)

Key Features:

• Enhanced Dashboard with real-time metrics

• Comprehensive Subscriber Report management

• Print Subscriber Verification system

The Dashboard is your central hub that appears immediately when logging into your eType Services account.

Navigation:

• Tools menu: Located on the left side for quick access to all features

• Date range selector: Upper right corner allows you to customize reporting periods

Dashboard Components:

New Subscribers Metric:

• Displays new subscriber acquisitions for your selected date range

• Shows total active subscriber count across all digital products

Email Tracking Report:

• Monitors new edition delivery email performance

• Tracks email open rates and delivery statistics

Subscriber Report Window:

• Provides quick access to your complete subscriber database

• Enables rapid subscriber account management

Web Impressions Report:

• Shows landing page activity and traffic metrics

• Helps track user engagement with your e-Edition portal

Google Analytics Integration:

• Available for customers with eType-hosted websites

• Displays Audience Report data directly in the console

Access comprehensive tools for managing your digital subscriber database.

Report Tabs: Navigate between different subscriber categories:

• Active: Subscribers with current digital product subscriptions

• NO Subscription: All email addresses collected (leads and prospects)

• Expired: Subscribers whose access has lapsed

• Deleted: Previously deleted accounts (recoverable if needed)

Search Functionality:

1. Use any blank box at the top of columns to search

2. Enter subscriber name or email address

3. Click "Search" button or press Enter to execute search

4. Search works across all visible data fields

Editing Subscriber Records:

1. Locate the subscriber in your list

2. Click the "Edit" button on the subscriber's row

3. The subscriber record opens with two main sections:

Profile Management:

• Update subscriber contact information

• Modify account details and preferences

• Manage customer communication settings

Subscription Management:

• Control digital product access levels

• Modify subscription terms and features

Changing Expiration Dates:

1. Navigate to "Subscription History" section

2. Click the edit icon next to the relevant subscription

3. Update the expiration date field

4. Save changes to apply new access period

Streamline the process for existing print subscribers requesting digital access.

Process Overview: When print subscribers use the "Already a Print Subscriber?" option on your paywall, their applications enter a verification queue for your circulation staff to review.

Managing Verification Requests:

1. Access the Print Subscriber Verification queue

2. Review pending applications from print subscribers

3. Select the edit tool to examine each application

4. Verify subscriber status against your print circulation system

5. Approve or deny digital access based on print subscription status

Verification Workflow:

• Applications automatically queue for staff review

• No digital access granted until verification is complete

• Maintains security while providing convenience for legitimate print subscribers

Q: What happened to my old console data?

A: All your existing data has been migrated to the new console. The interface is updated, but your subscriber information and history remain intact.

Q: Can I recover deleted subscriber accounts?

A: Yes, deleted accounts are recoverable. Contact support or use the "Deleted" tab in the Subscriber Report to restore accounts if needed.

Q: How often does the dashboard data update?

A: Dashboard metrics update in real-time, providing current information about subscriber activity and email performance.

Q: What's the difference between "NO Subscription" and "Expired" subscribers?

A: "NO Subscription" includes all email addresses collected (including leads who never subscribed), while "Expired" specifically refers to former paying subscribers whose access has lapsed.

Q: How do I approve print subscriber verification requests?

A: Use the edit tool in the Print Subscriber Verification queue to review applications against your circulation records, then approve or deny access accordingly.

Q: Can I customize the date range for reports?

A: Yes, use the date range selector in the upper right corner of the dashboard to customize reporting periods for your analysis needs.